Frequently Asked Questions
Quick answers about ordering, payments and partnering with Munchies.
Where does Munchies deliver?
We're currently delivering in Eldoret, with more counties to come.
What can I order?
Food from local restaurants, plus groceries, pharmacy items, butchery and wines & spirits, all in one app.
How do I place an order?
Download the Munchies Customer App from Google Play, sign in with Google, pick what you want, pay, and track your order live.
Get the app on Google PlayHow much does delivery cost?
Delivery fees are based on distance and are calculated automatically in the app.
How do I pay?
We accept M-Pesa only for now. Cash on delivery isn't available.
Can I cancel an order?
Yes, you can cancel before the restaurant accepts your order. After that, you may be charged the full order amount. If we cancel an order you've already paid for, you'll get a full refund, which can take a few business days.
Read our Terms and ConditionsIs there an iPhone app?
Not yet. iOS is coming soon, and the apps are on Google Play for now.
How do I register my restaurant or become a rider?
Use the form on our Partner page and choose Restaurant or Rider. Our team reviews your details and gets in touch.
Go to the Partner pageHow do I contact support?
Email hello@munchies.co.ke or send us a message through the Contact page. You'll also find our phone numbers in the footer.
Contact us